We have all been in a disagreement with someone at some point in our lives. Whether it is personal or professional, each situation is unique and requires a different approach. When you confront someone courteously and purposefully, they are more likely to explain their thoughts or even how they feel. This strengthens the relationship by encouraging them to become more open and highly interactive.
In this section, we will discuss the best confrontation strategies and how to handle them effectively.
A healthy confrontation can be seen as an opportunity for growth because it allows us to address issues that may not have been resolved otherwise. Here are some of the best ways to handle confrontations:
- Stay calm and don’t get defensive
- Listen before you speak to the opponent
- Ask questions to understand the other person’s point of view.
- Focus on understanding rather than being understood
1. Stay calm and don’t get defensive
Staying cool and not becoming defensive is a crucial part of being a successful debater. Several factors can make this tough, but if those emotions and opinions are managed at the moment, the result will be much healthier.
2. Listen before you speak to the opponent
It’s crucial to understand the other person’s viewpoint to have a constructive debate about contrary opinions. We all want to be understood and appreciated, therefore it’s essential to realise the standpoint of the person with whom we’re interacting. This might be challenging when we’re discussing a sensitive topic. But the best way to have a productive conversation about conflicting views is to try and understand the opponent’s point of view.
3. Ask questions to understand the other person’s point of view
There are times when we may find ourselves in a dispute with someone over something significant to us. The best approach to resolve the conflict is to ask questions. By questioning the opponent, we allow them to clarify their point of view, which allows us to do the same.
4. Focus on understanding rather than being understood
Communication is a two-way street. To perceive what the opponent is trying to express, we must observe and respond. When we’re too focused on making our point, it’s easy for us to lose track of this aspect of communication. We need to remember that communication is a process of continual discovery, and if we want others to understand what we have, then we must focus on the opponent’s point of view.
There’s a classic psychology quotation that states, “To understand others, you need empathy, and to be understood, you must be willing to compromise.” This statement is extremely effective since it highlights that being understood often requires an individual to give something up.
It is important to remember that the person you are confronting is not the enemy. They are just someone who feels like they have been wronged and it’s your responsibility to hear them out.
Mastering the art of confrontation is very important for an employee’s growth to be a leader.